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Blind, low vision passengers can use new travel service at Rochester airport

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A new service called Aira is being unveiled at the Greater Rochester International Airport. (Photo: Monroe County)

Rochester, N.Y. (WHAM) - Passengers who may be blind or have low vision will now have more access to assistance at the Greater Rochester International Airport.

A new service called Aira is being unveiled at the airport. Available through a smartphone app, travelers can use the service to connect to a highly-trained, remotely-located agent to access visual information on-demand. That agent uses live video streaming, along with GPS and maps, to guide passengers through the airport.

Passengers can also receive assistance while navigating security lines, restrooms, and baggage claims.

“Rochester is becoming a hub for progressive inclusion as it continues to adopt the enhanced experiences that Aira provides for those who are blind or have low vision,” said Suman Kanuganti, CEO and Co-Founder of Aira.

Aira launched at Wegmans stores in Rochester last August.

Hearing and counter loops for the deaf and hard-of-hearing community were installed during the recent multi-million dollar renovation at the airport.

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